Business Skill (Internal) Paper – VI –

Unit 1:

Effective Communication
Introduction to Communication, Meaning, Process, Importance and Objectives of Business Communication Flow of Communication, Listening, Barriers of Communication, how to overcome barriers of communication, Principles of Effective Communication

Unit 2:

Leadership & Interpersonal Relations
Introduction to Leadership, Leadership Power, Leadership Styles, Leadership in Administration. Introduction to Interpersonal Relations, Analysis Relations of different ego states, Analysis of Transactions, Analysis of Strokes, Analysis of Life position

Unit 3:

Stress Management And Group Dynamics
Introduction to Stress, Causes of Stress, Impact Management Stress, Managing Stress. Importance of groups in organization, and Team Interactions in group, Group Building Decision Taking, Team Building, Interaction with the Team, How to build a good team?

Unit 4:

Time & Resource Management
Time as a Resource, Identify Important Time Management wasters, Individual Time Management Styles, Techniques for better Time Management.

Reference Books:

  1. Adair, John. Effective Communication. London: Pan Macmillan Ltd., 2003.
  2. Monippally, Matthukutty, M. Business Communication Strategies. New Delhi: Tata McGraw-Hill Publishing Company Ltd., 2001.
  3. Group Dynamics and Stress Management Hardcover – 2011 by Ved Prakash Singh & Girish Rana

References: Web Links-

http://networketiquette.net/
https://public.wsu.edu/~brians/errors/