Chapter V Information Technology in the Supply Chain

Chapter V Information Technology in the Supply Chain-

5.1 Introduction

5.2 Supply Chain IT Framework

5.3 Role of Information in Supply Chain

5.4 Customer Relationship Management (CRM)

5.5 Internal Supply Chain Management

5.6 Supplier Relationship Management

5.7 Transaction Management

5.8 Enterprise Resource Planning (ERP)

5.9 E-commerce

5.10 Supply Chain Information Technology in Practice

Recommended Reading:

• Chopra, S., & Meindl P., 2006. Supply Chain Management, Pearson Education India, 3rd ed., p.636.
• John J. C., Langley C., Bardi E. J., Gibson B. J., Novack R. A., 2008. Supply chain management: a logistics perspective, Cengage Learning 8th ed., p.705.
• Mahadevan B., 2010. Operations Management: Theory and Practice, Pearson Education India, 2nd ed., p.672