Chapter VIII Demand Management and Customer Service-
8.1 Introduction
8.2 Outbound to Customer Logistics Systems
8.3 Supply and Demand Relationship
8.4 Graphical Representation of Supply and Demand Relationship
8.5 Demand Management
8.5.1 The Demand Management Process
8.6 Demand Forecasting
8.7 Demand Planning
8.8 Demand Forecasting Error
8.9 CPFR
8.10 Customer Service
8.11 Cost of Stock-outs
8.12 Channels of Distribution
Recommended Reading:
- Crum, C. & Palmatier G. E., 2003. Demand management best practices: process, principles, and collaboration,
Integrated business management series, J. Ross Publishing, ISBN 1932159010, p.239. - Mentzer,J. T. & Moon, M.A., 2005. Salesforecasting management: a demand management approach, SAGE
publications, 2nd ed., p.347. - Ling L., 2007. Supply chain management: concepts, techniques and practices enhancing the value through
collaboration, World Scientific, p.347.