Module 3: Information Systems and Technologies-

  1. Information and Communication Technologies (ICTs) in Government
    • The role of ICT infrastructure in government operations.
    • Connecting government agencies through digital networks.
    • The significance of reliable and secure communication systems.
  2. E-Government Architecture and Infrastructure
    • Architectural models for e-government systems.
    • Ensuring interoperability and data exchange.
    • Cloud computing and its impact on government services.
  3. Big Data Analytics and Artificial Intelligence in Public Services
    • Leveraging big data for insights and decision-making.
    • The application of AI in automating government processes.
    • Ethical considerations in AI use in the public sector.

Recommended Readings:

  1. Moon, M. J. (2002). The Evolution of E-Government among Municipalities: Rhetoric or Reality? Public Administration Review.
  2. Fountain, J. E. (2019). Building the Responsive City: Civic Technologies for Public Innovation and Problem Solving. Routledge.
  3. Klievink, B., & Janssen, M. (2016). Blockchain in the Public Sector: An Assessment and Proposed Application. International Journal of Public Administration in the Digital Age.