Module 6: E-Participation and Citizen Engagement-

  1. Online Civic Engagement Platforms
    • Introduction to e-participation platforms.
    • Features and functionalities of civic engagement websites.
    • Case studies of successful online engagement initiatives.
  2. Social Media in Government
    • Leveraging social media for government communication.
    • Citizen engagement through social media channels.
    • Challenges and best practices in social media use by government agencies.
  3. E-Consultation and Feedback Mechanisms
    • Conducting e-consultations and surveys.
    • Collecting and analyzing citizen feedback.
    • Closing the feedback loop: Implementing citizen-driven improvements.

Recommended Readings:

  1. Coleman, S., & Gotze, J. (2001). Bowling Together: Online Public Engagement in Policy Deliberation. London: Hansard Society.
  2. Macintosh, A. (2004). Characterizing E-Participation in Policy-Making. In: Proceedings of the 37th Annual Hawaii International Conference on System Sciences.
  3. Welch, E. W., Hinnant, C. C., & Moon, M. J. (2005). Linking Citizen Satisfaction with E-Government and Trust in Government. Journal of Public Administration Research and Theory.