Quality Management Systems

Quality Management Systems–

Customer Focus

Leadership

Process Approach

Systematic Approach to Management

Continual Improvement

Involvement of People

Factual Approach to Decision Making

Supplier Relationships

Process-Based Thinking

Documentation and Record Keeping

Risk-Based Thinking

Measurement and Analysis

Internal Audits

Corrective and Preventive Actions (CAPA)

Management Review

Certification

Industry-Specific Standards

Customer Feedback and Complaint Handling

Continual Learning