Quality Management Systems–
Customer Focus
Leadership
Process Approach
Systematic Approach to Management
Continual Improvement
Involvement of People
Factual Approach to Decision Making
Supplier Relationships
Process-Based Thinking
Documentation and Record Keeping
Risk-Based Thinking
Measurement and Analysis
Internal Audits
Corrective and Preventive Actions (CAPA)
Management Review
Certification
Industry-Specific Standards
Customer Feedback and Complaint Handling
Continual Learning