Syllabus of ADTQM-

Semester 1: Introduction to TQM and Quality Fundamentals

  • Course 1: Introduction to Total Quality Management (TQM)
  • Course 2: Quality Principles and Philosophies
  • Course 3: Quality Management Systems (ISO 9001)
  • Course 4: Statistical Tools for Quality Improvement

Semester 2: Quality Tools and Techniques

  • Course 5: Statistical Process Control (SPC)
  • Course 6: Six Sigma Methodology
  • Course 7: Lean Management Principles
  • Course 8: Total Quality Management Tools and Techniques

Semester 3: Quality Assurance and Organizational Culture

  • Course 9: Quality Assurance and Control
  • Course 10: Customer Relationship Management (CRM)
  • Course 11: Leadership in Quality Management
  • Course 12: Ethics and Social Responsibility in Quality

Semester 4: Advanced Topics in TQM and Electives

  • Course 13: Supply Chain Management and Quality
  • Course 14: Project Management and Quality
  • Course 15: Elective Course (e.g., TPM, Healthcare Quality, Environmental Management)
  • Course 16: International Quality Standards and Regulations

Core Subjects:

  1. Introduction to Total Quality Management (TQM):
    • Principles and philosophy of TQM
    • Historical development of TQM
    • TQM tools and techniques
  2. Quality Management Systems (QMS):
    • ISO 9001 and other QMS standards
    • QMS documentation and implementation
    • Auditing and certification
  3. Statistical Process Control (SPC):
    • Control charts
    • Process capability analysis
    • Sampling and data analysis
  4. Quality Improvement Methods:
    • Six Sigma methodology
    • Lean principles and practices
    • Kaizen and continuous improvement
  5. Total Quality Management Tools and Techniques:
    • Root Cause Analysis (RCA)
    • Failure Mode and Effects Analysis (FMEA)
    • Quality Function Deployment (QFD)
    • Benchmarking
  6. Quality Assurance and Quality Control:
    • Inspection and testing
    • Quality control tools
    • Quality assurance processes
  7. Customer Relationship Management (CRM):
    • Understanding customer needs and expectations
    • Customer satisfaction measurement
    • Service quality management
  8. Supply Chain Management and Quality:
    • Supplier selection and evaluation
    • Supply chain optimization
    • Vendor management
  9. Project Management and Quality:
    • Quality in project planning and execution
    • Project risk management
    • Project quality control
  10. Leadership and Organizational Culture:
    • Leadership styles in TQM
    • Creating a culture of quality
    • Employee involvement and empowerment
  11. Ethics and Social Responsibility in Quality Management:
    • Corporate social responsibility
    • Ethical considerations in quality decisions
    • Sustainability and quality

Elective Topics (varies by institution):

  1. Total Productive Maintenance (TPM):
    • Equipment maintenance and reliability
    • TPM implementation
  2. Environmental Management and Quality:
    • Environmental standards and regulations
    • Green quality practices
  3. Healthcare Quality Management:
    • Quality in healthcare delivery
    • Patient safety and healthcare improvement
  4. Information Technology and Quality Management:
    • Quality in software development
    • IT service management and quality
  5. International Quality Standards and Regulations:
    • Global quality standards and compliance