Week 7: Performance Management and Feedback-

Session 1: Introduction to Performance Management

  • The Purpose of Performance Management
  • Benefits of Effective Performance Management
  • The Performance Management Cycle

Session 2: Setting Performance Expectations

  • Defining Clear Performance Objectives
  • SMART Goals in Performance Management
  • Aligning Individual Goals with Organizational Goals

Session 3: Performance Appraisal Methods

  • Different Performance Appraisal Techniques (e.g., 360-degree feedback, self-assessment)
  • Best Practices in Conducting Performance Reviews
  • Handling Difficult Conversations during Appraisals

Session 4: Providing Constructive Feedback

  • The Art of Giving Feedback
  • Feedback Models (e.g., SBI – Situation-Behavior-Impact)
  • Effective Feedback Delivery Techniques

Session 5: Coaching and Mentoring

  • Role of Coaching and Mentoring in Performance Improvement
  • Coaching vs. Mentoring: Key Differences
  • Developing Coaching and Mentoring Skills