Week 9: Conflict Resolution and Negotiation-
Session 1: Understanding Conflict in Leadership
- The Nature and Causes of Conflict
- The Impact of Unresolved Conflict on Teams and Organizations
- Differentiating Between Functional and Dysfunctional Conflict
Session 2: Conflict Resolution Styles
- Exploring Different Conflict Resolution Styles
- Thomas-Kilmann Conflict Mode Instrument (TKI)
- Choosing the Appropriate Conflict Resolution Style
Session 3: Conflict Resolution Strategies
- Collaborative Problem Solving
- Negotiation Techniques
- Mediation and Arbitration as Conflict Resolution Methods
Session 4: Negotiation Skills for Leaders
- Principles of Effective Negotiation
- BATNA (Best Alternative to a Negotiated Agreement)
- Handling Difficult Negotiations and High-Stakes Situations
Session 5: Conflict Management in Teams
- Leading Through Team Conflict
- Strategies for Preventing and Managing Team Conflict
- Building a Culture of Constructive Conflict Resolution